How Does Our Guarantee Work?
We at Alpha Dog Technologies pride ourselves on providing the best customer experience by offering a quality product with a no-fuss guarantee. We understand that results may vary from person to person and/or dog to dog and if for any reason you are not completely satisfied with your product, we will completely refund your order or offer you a replacement free of charge. You can access our contact us page here.
In the event that you wish to return or exchange your product, there are just three things you should know:
- You must open a claim by selecting "Return Item" on our Contact Us form. A claims representative will be in touch with you assist your through the process of returning your product and receiving your refund or exchange.
- You may return or exchange your product up to 30 days from the date you purchased your product. After 30 days refunds are not permitted.
- You are responsible for shipping, with tracking to Alpha Dog Technologies, and for the costs associated with that shipment. Shipping and handling costs are non-refundable.
At Alpha Dog Technologies, we take pride in delivering innovative solutions to dog training. We know reliability and peace of mind to our customers and we have now introduced a new exclusive 5 Year Warranty.
Warranty does NOT cover abuse, misuse, negligent use, alterations of the remote or receiver, exposure to abnormal or extreme conditions, or failure to follow the operating instructions.